Great Escape Music Festival
Last updated: November 2025
Great Escape Events (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide when you interact with us, such as:
– Name
– Email address
– Phone number
– Billing or order information (e.g., if you purchase tickets or merchandise)
– Any details you submit via forms (volunteer applications, vendor EOIs, subscription mailing lists, competitions, etc.)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
– IP address
– Browser type and version
– Device information
– Pages viewed and site navigation behaviour
– Cookies and similar tracking technologies
This information helps us understand how visitors use our site and improve the user experience.
2. How We Use Your Information
We use your information to:
– Process orders (e.g., tickets, merchandise)
– Communicate important event updates
– Respond to enquiries and support requests
– Manage volunteer and vendor applications
– Improve our website, marketing, and customer experience
– Send newsletters or promotional emails (only if you opt-in)
– Fulfil legal or regulatory obligations
3. Sharing Your Information
We do not sell your personal information.
We may share information with:
– Event partners and service providers (e.g., ticketing platforms, payment processors, email services) who help us run the festival and website
– Regulatory or legal authorities if required by law
– Security or emergency services if necessary to protect public safety at events
All third-party partners are required to handle your data securely.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
– Improve functionality
– Remember your preferences
– Analyse site traffic
– Deliver relevant content or ads (if applicable)
You can choose to disable cookies in your browser settings, but some site features may not work correctly.
5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
You may request:
– Access to the personal information we hold about you
– Corrections to inaccurate information
– Deletion of your personal information (subject to legal requirements)
– Opt-out of marketing communications at any time
Contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites (e.g., ticketing platforms, partner websites).
We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our website is not intended for children under 17, and we do not knowingly collect information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top will reflect the latest version.
10. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Great Escape Events
Email: info@greatescapefestival.com.au
Website: www.greatescapefestival.com.au
Great Escape Music Festival
Last updated: November 2025
Great Escape Events (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide when you interact with us, such as:
– Name
– Email address
– Phone number
– Billing or order information (e.g., if you purchase tickets or merchandise)
– Any details you submit via forms (volunteer applications, vendor EOIs, subscription mailing lists, competitions, etc.)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
– IP address
– Browser type and version
– Device information
– Pages viewed and site navigation behaviour
– Cookies and similar tracking technologies
This information helps us understand how visitors use our site and improve the user experience.
2. How We Use Your Information
We use your information to:
– Process orders (e.g., tickets, merchandise)
– Communicate important event updates
– Respond to enquiries and support requests
– Manage volunteer and vendor applications
– Improve our website, marketing, and customer experience
– Send newsletters or promotional emails (only if you opt-in)
– Fulfil legal or regulatory obligations
3. Sharing Your Information
We do not sell your personal information.
We may share information with:
– Event partners and service providers (e.g., ticketing platforms, payment processors, email services) who help us run the festival and website
– Regulatory or legal authorities if required by law
– Security or emergency services if necessary to protect public safety at events
All third-party partners are required to handle your data securely.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
– Improve functionality
– Remember your preferences
– Analyse site traffic
– Deliver relevant content or ads (if applicable)
You can choose to disable cookies in your browser settings, but some site features may not work correctly.
5. Data Storage & Security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
However, no data transmission over the internet is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
You may request:
– Access to the personal information we hold about you
– Corrections to inaccurate information
– Deletion of your personal information (subject to legal requirements)
– Opt-out of marketing communications at any time
Contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites (e.g., ticketing platforms, partner websites).
We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our website is not intended for children under 17, and we do not knowingly collect information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top will reflect the latest version.
10. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Great Escape Events
Email: info@greatescapefestival.com.au
Website: www.greatescapefestival.com.au
